Patients & Visitors

The following NOCHS departments have suspended, canceled or temporarily changed their services:

Bariatric Clinic

NOCHS’ Bariatric Clinic is now scheduling telehealth appointments for both surgical and non surgical patients. Please call us at 847-5489 to learn more.

Bereavement Services
All support groups (including “Understanding Grief”) and in-person visits are canceled.

Breastfeeding Support & Community Education
Due to COVID-19 we have adjusted the format for all classes and support groups to keep our patients safe. Please call us to inquire or sign-up.

To sign up for Childbirth and Breastfeeding Preparation classes, please call us at 616-847-5337.

For Postpartum Depression Support, please call us at 616-847-5337.

For questions regarding Babysitting and Basic Life Support classes, please call us at 616-847-5671.

For all other questions, please call us at 616-847-5392.

Cashier’s Office
The Cashier’s office is closed. You may make payments online by visiting and clicking “Hospital Online Bill Pay,” via your Patient Portal or at Emergency Room Registration. If you have any questions please call (616) 847-5272.

Dunewood Pharmacy
If you need a prescription filled, please utilize our curbside service and we will bring it to you. Just pull up to the green sign along the main entrance of the hospital off of Sheldon Road under the covered portico and give us a call at (616) 842-5193. 

Health Information Management
Health Information Management (Medical Records) department will not be open to walk-in patients starting Monday 3/16/20. We will be available via phone to answer any questions. Please call us at 616-847-5292 if you have any questions about obtaining your medical records. 
North Ottawa Pediatric Office
Sick Care Express is suspended until further notice. Telehealth appointments are available for well child and follow-up appointments. Please call our office for more information. 


We are temporarily consolidating our Outpatient Rehab services with our partner, Generation Care, at their location at 16760 Lincoln Street. Please call 616-935-3300 with any questions or to schedule your appointment.

Urgent Care

In addition to walk-in appointments, NOCHS’ Urgent Care now offers telehealth.  

Telehealth appointments are available for patients experiencing the following:

COVID-19 symptoms (fever, cough) – if you are having shortness of breath, please go to the Emergency Department
COVID-19 exposure with questions

To initiate a telehealth appointment, please call NOCHS’ Urgent Care at (616) 604-0096.