Patients & Visitors

COVID-19 (CORONAVIRUS) VISITOR RESTRICTIONS

TEMPORARY VISITOR RESTRICTIONS

Hospital:

Everyone must wear a mask and will be screened for symptoms of COVID-19. For the safety of you, our patients and staff, visitor restrictions are as follows for North Ottawa Community

Hospital:

  • No visitors for Emergency or Inpatient Departments (Med/Surg/ICU) unless for compassionate care or minor patients.
  • 1 Visitor for Outpatient Surgery patients.
  • 1 visitor for those needing assistance to outpatient services (lab, medical imaging, etc.).
  • 2 Visitors per minor patient, per day.

 

North Ottawa Care Center:

 In accordance with Ottawa Department of Public Health no visitors are allowed at this time.

Visitation:
a. Except as otherwise provided in this or any subsequent orders, facilities must prohibit visitors from entering their facilities. For purposes of this order, visitation includes indoor and outdoor visitation unless otherwise specified.
b. Visitation restrictions do not apply to:
1) Window visits when a barrier is maintained between the resident and visitor. Accommodations shall be made for residents without access to ground floor window or window that does not open to an area accessible to the visitor. Accommodations may include utilizing a visitation room or space with a window or door access to visitor.
2) A parent, foster parent, or guardian of a resident who is 21 years of age or under.
3) Visits that support Activities of Daily Living (ADLs) or visits that are necessary to ensure effective communication with individuals with hearing, vision or speech impairments. Facilities with residents that had ADL arrangements prior to this order, or residents that have had a change of condition that could be improved with ADL arrangements, must attempt to contact the resident’s next of kin or an individual identified by the resident in partnership with the local ombudsman to establish arrangements. Except in circumstances where the visitor tests positive for COVID-19, facilities that deny visitation under this section must provide written notice to the visitor with an explanation of why visitation is being denied. The denial notice must also be sent to MDHHS and the local LTC ombudsman.
4) Visits that occur when a resident is in serious or critical condition or in hospice care. Except in circumstances where the visitor tests positive for COVID-19, facilities that deny visitation under this section must provide written notice to the visitor with an explanation of why visitation is being denied. The denial notice must also be sent to MDHHS and the local LTC ombudsman.
5) Medical service providers such as hospice providers, podiatrists, dentists, durable medical equipment providers, social workers and other behavioral health providers, speech pathologists, occupational therapists, physical therapists, and other health care providers. These services must be provided outdoors or in a well-ventilated area whenever possible. If services must be
provided indoors, the facility must restrict movement within the facility to the greatest extent possible to reduce the risk of infection.
6) Non-medical service providers, such as hairdressers, nail salon technicians, cosmetologists, and providers of religious or spiritual services, when it is determined by a qualified medical professional that there will be an actual or potential negative impact on the resident when the service is not provided, and the resident will not benefit from remote service delivery. These services may be provided to residents who have never been diagnosed with COVID-19, or who are no longer in the infectious period for COVID-19 per CDC guidance. These services must be provided outdoors or in a well-ventilated area whenever possible. If services must be provided indoors, the facility must restrict movement within the facility to the greatest extent possible to reduce the risk of infection.
7) Resident physicians or other clinical students.
8) Volunteers who have been trained in infection control measures and are supporting visitation (e.g. scheduling visits, conducting screening of visitors, escorting visitors or residents to visitation location, and/or monitoring visits for infection control compliance). 

Hospice Residence at Heartwood Lodge:

Everyone must wear a mask and will be screened for symptoms of COVID-19. For the safety of you, our patients and staff, visitor restrictions are as follows for the Hospice Residence at Heartwood Lodge: 

  • Two visitors per patient per day

We appreciate your adherence and understanding. Stay up-to-date on the COVID-19 (Coronavirus) pandemic in our community by visiting: https://nochgetbetter.com/news/covid-19