E-Mail a Patient

North Ottawa Community Health System offers a way for friends and family to send free messages to patients staying at North Ottawa Community Hospital, the Hospice House or residents of Heartwood Lodge. Simply fill out the form below. Our volunteers will print your message and then deliver your words of encouragement.

Delivery Information

Messages are delivered Monday-Friday during regular business hours and during limited hours on weekends. We will do our best to deliver messages in a timely manner. Please be sure to fill out the patient’s first and last name correctly.


E-mail is not secure. Please read our privacy statement about information transmitted through the internet. Members of our volunteer staff will see your message. For that reason we ask that you do not send confidential, obscene, or sensitive messages. We maintain the right not to deliver messages that are deemed inappropriate.

Gifts for Patients

If you would like to send flowers or balloons to a patient, please visit our Gift Shop or call (616) 847-5217.

* Location:
* First Name:
* Last Name:
* Message:
* Your Name:
* Your Email:

What happens to your message?

A volunteer will print out your message and take it to the patient during normal business hours, Monday-Friday 8 am-5 pm and Saturday and Sunday 9 am-1 pm. Messages received after these hours and will be delivered the next business day.

If the patient has already been discharged when your message is received, we will mail your message to the patient’s home.

We will not deliver obscene, harassing or otherwise negative messages. Please do not send messages of a private nature, as they will not be confidential.