REGISTRATION & BILLING

Patient Billing Brochure

HELP Application

Application for Charity Care

Email Patient Accounts Department

North Ottawa Community Health System is committed to providing excellent care to our patients from admission through discharge and beyond. As such, effective June 1, 2006, our billing policies and procedures have been revised to give patients several options when paying their portion of charges. In addition, the format of our billing statement has been changed to provide you with more detail related to hospital charges and payments.

You have choices. . .

North Ottawa Community Health System bills your insurance carrier according to the information you give us at registration. After your insurance carrier pays the Health System their portion of charges or if they do not pay, any balances left are your responsibility to pay.

When paying any balance, whether you have insurance or not, you have the following options:

Payment in full: You can make payment with cash, personal check, money order, VISA, MasterCard, Discover Card or American Express.
90-Day Payment Plan - Account balances must be paid in full within ninety (90) days after you receive your first statement or your account may be subject to outside collection. Patients who do not qualify for financial or medical hardship and do not have insurance will be entitled to a 15% discount if the bill is paid within 90 days.
HELP Loan Program - Patients who wish to set up a payment arrangement for their bill should qualify for a loan through the Hospital Expense Loan Program (HELP). The loan offers a low interest line of credit, flexible payments and up to three-year payment plans.
Charity Care Benefits - Patients who meet certain requirements, including income, may be eligible for consideration under North Ottawa Community Health System's Charity Care policy which offers payment options at no cost or reduced rates.

For more information about any of the available payment options, we encourage you to read our brochure and contact us with any questions you have. To make payment arrangements under one of the options above, please call (616) 844-4598 or email us at billing@noch.org.

It is our hope that by making patient financial communications clear, concise and correct, you'll agree that our new patient-friendly billing program is a positive enhancement for everyone.

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